Cancellation & Refund Policy
At Greetvrse, we aim to provide high-quality digital virtual reality greeting cards and a smooth customer experience. This Cancellation & Refund Policy outlines the terms and conditions for obtaining refunds when using our service (the “Service”). Please read this policy carefully. By using our website or Service, you agree to these terms.
1. No Cancellation Policy
- No Order Cancellations: Once an order is placed and payment is processed, it cannot be canceled. Please ensure your order details are correct before finalizing your purchase.
2. Refund Policy
- Refund Eligibility: Refunds are only issued if you receive a defective product or if there is an error on our part in fulfilling your order.
- Defective Products: If you receive a greeting card that is defective or does not meet the specified requirements, contact our customer support team within 7 days of receipt. Provide evidence of the defect (such as a photograph or video), and if the defect is confirmed, we will offer a refund or replacement at our discretion.
- Errors in Order: If there’s an error in the customization or delivery of your greeting card, contact our customer support team within 7 days of receipt. If the error is confirmed to be our responsibility, we will offer a refund or replacement.
3. Refund Process
- Requesting a Refund: To request a refund, contact our customer support team at [Contact Information] with your order details and the reason for the refund request. We will review your request and respond within 7 business days.
- Refund Processing: If your refund request is approved, we will process the refund within 14 business days. Refunds may take additional time to appear in your account, depending on your payment method and financial institution.
4. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please contact us. We are here to help and will do our best to address your concerns.
Thank you for choosing Greetvrse! We appreciate your business and look forward to providing you with high-quality digital VR greeting cards.